I have recently moved into one of the Brien Firmin's properties and my experience with the agency was nothing but excellent so far. Everyone I have dealt with (Karen, Michael, Laura) were very friendly, very responsive and always helpful. I have used other estate agencies before and my experience was never as positive as it is with Brien Frimin. I'm very happy I'm renting from them and hope the relationship and the service will continue to be as great as it was so far.
As the owner/ landlord of flats in Palmers Green, North London I have used Brien Firmin to find tenants and provide various property services on a number of occasions. They have always proved to be outstanding agents - highly professional, knowledgeable, friendly and reliable. They have always managed to source brilliant tenants and I would thoroughly recommend their services to landlords and tenants alike. I've used a number of different agencies but Mike, Karen, Brian and the rest of the Brien Firmin team are the best I've had the pleasure of dealing with.
I'm very pleased with my choice to rent one of the Brien Fimin's properties. The people working there are absolutely professionals,very friendly and very helpful. I found a perfect place with the perfect help from the perfect agency!Thank you very much for everything!
We have worked with Karen and her team at Belvoir Wood Green recently and it was such a great pleasure to work with them. We were amazed by their efficiency and professional way in dealing with clients. We moved in our lovely home in 5 working days with their great efforts and brilliant teamwork. That was magical! We were also touched by their great enthusiasm and kind consideration. We would say they are the best estate agent team we have ever worked with.
Outstanding service. Karen went well above and beyond to help get my property rented. The company is professional but, given that it’s a small company, you get that personal touch that is often lacking from other estate agents. I’ve used this company for years and I would genuinely recommend them to anyone looking to rent out their property; it will be in good hands. My only complaint is that they don’t have more branches so that they can manage my other property which is in south London.
Excellent service , dedicated professional staff , high standards . I have both bought and rented properties out through them. An all round first rate estate agent.
Dear Lorraine and everybody at Brien Firmin,
I just wanted to say thank you for everything. I rented for 10 years through your agency and never had any problems. I wish all of you the best.
We both wanted to say a big thank you for all your help and support whilst selling our property. We have valued your honesty and professionalism.
With very best wishes,
Abdul and Aisha
I cannot thank Brien Firmin enough for their professionalism, support and advise throughout the stressful process of selling our home in order to purchase our dream home and location.
I particularly and personally would like to thank both Brian and Kim for their support the whole way through the process, they were both outstanding, easy to speak to and were always at the end of the phone, displaying a great support to me and my family. I would highly recommend Brien Firmin to anybody thinking of selling their house or flat in Palmers Green and local surrounding areas.
Thank you guys so much!
With regards as always,
For the past nine years I have been a client of Brien Firmin, as a buyer, a seller and as a landlord. In each of these capacities I have found that they provided an excellent service. I bought a flat through them in Bounds Green and found the whole process went through very smoothly. I have sold two flats through them and I felt they understood my needs, gave a fair valuation of the properties and kept me in touch throughout the process.
I also rented out properties using Brien Firmin as a managing agent. Throughout the five years during which I was a client I found the service provided efficient and very friendly. Issues with tenants were dealt with swiftly and I was always kept informed of any actions that needed to be taken. At the end of each tenancy the flats were left in good condition and new tenants were quickly found when this was necessary.
I would highly recommend Brien Firmin as an estate agent and as a letting manager.
Bowes Park Flat Sale
I approached Brien Firmin to sell my property as I remembered the good service I received from them when I was looking for a flat more than 10 years ago. Although they did not have the property that I finally bought back then, their knowledge and customer service remained in my mind and I promised myself that when I did decide to sell I would use them, which turned out to be the right decision. On listing my flat for sale I was amazed that we received a suitable offer within 2 weeks and Brian and his team made the entire process smooth and easy. As I now live overseas they kept me informed throughout the process and were flexible with the different time zones and working days. I would highly recommend using Brien Firmin.
We have used Brien Firmin Estate agents in the past and had no hesitation in using them on this occasion. Their brief was to simultaneously sell two properties in order to facilitate the purchase of one. Brian Cardozo was our agent but we dealt with the whole team who were always able to assist us in Brian's absence. In particular Kim who helped us navigate last minute hurdles while trying to agree completion dates. Brian is an experienced agent he dealt with us in an efficient an friendly manner. His advice, we felt was honest and open giving us confidence that our sale was being dealt with professionally. Despite the inevitable glitches that arise when dealing with the number of buyers, agents, solicitors and vendors in our chain our sale completed as expected.
We have no hesitation in recommending Brien Firmin Estate Agents.
Tina and Costas
From Kate and Tony (Maryland Road)
It was a pleasure to work with Brian and Kim on the recent sale of our property. We needed to work to a tight deadline in order to secure an overseas property which was contingent on the sale of our London home.
Their careful and thoughtful approach to finding the right prospective buyers meant that we did not have any time wasters and anyone who came to see the property was in a position to move quickly. Their excellent knowledge and understanding of the housing market allowed them to match the right clients to the right property.
Brian worked tirelessly in the background to resolve issues for both the new buyers and ourselves. As issues arose his initial reaction was to find a solution and then present that to us rather than coming to us saying we have a problem. This lessened the stress on both sides and made for a much better experience.
As you would expect we did our due diligence when looking for an Estate Agent to sell our property. We got quotations from 5 agencies and met representatives from all of them. We chose Brien Firmin to represent us as Brian came across as calm, knowledgeable, reassuring and the type of person you would want to work with. There were no flamboyant promises or outrageous offers making us feel secure with putting our house on the market at the price he quoted.
We would highly recommend Brian and his team at Brien Firmin to any prospective buyer or seller.
Kind regards, Kate and Tony
Many thanks Brian. I really appreciate how friendly and totally professional you have been throughout the entire process.
Very best, Peter (Wolves Lanes)
To Mike and all the Lettings Team,
I just wanted to say a big 'Thank You' for getting everything sorted for myself, Rachel and Kurt. We moved in on Saturday and we are really happy with the flat, it is great to find a place we all like. Both you and the rest of the team were so pleasant and helpful when we came in to the office. It was a pleasure and so stress free from start to finish.
If there are ever any of my friends looking for property within North London, we will definitely recommend your company to them.
Regards, Karen, Rachel and Kurt.
To Michael, Karen and all the staff,
In 2010 I was a novice landlord and I have since received the best service from Brien Firmin . With your help to guide me through it I have had no problems with the tenants and the rent and all the regulations were in order. Best wished to you all.
Mrs Cherrett, Winchmore Hill
We chose Brien Firmin as we wanted a local estate agent who would listen to what we wanted and we weren't disappointed. Mike, Karen and the team went out of their way to ensure our flat was let to suitable tenants and made sure the whole process ran as smoothly as possible.
Best wishes from Louise, Bowes Park
I would like to give my recommendation to you.
When a change of job location made it necessary to let my studio flat, Brien Firmin arranged everything for me, from landlords insurance to ensuring there was no gap between tenancies. I would not hesitate to recommend the full management package as Karen arranges everything so smoothly, the landlord will have full peace of mind.
Therefore, Brien Firmin were the obvious choice to sell my flat. Brian arranged a superb advert on Rightmove to ensure a single afternoon of viewings resulted in a very good offer which I accepted. Brian was very instrumental in the sale process, chasing my solicitor when required. I would not hesitate to recommend Brien Firmin.
Best wishes, Jennifer
Re:Nightingale Road N22
We would like to thank you and Kim for all your assistance in bringing this to a satisfactory conclusion. I’m conscious that our being so far away has meant we have had to ask you to arrange far more than would normally be the case and we are very grateful for all your help. We would be happy to tell our friends about your service.
A few years ago I decided to start investing in buy to let residential property. I had no experience in this area of business when I started and I was keen to find the right advisers. Having researched the local agents I decided to work with Brien Firmin as they were a long established highly professional local business who could assist with the purchase of the property and the subsequent lettings.
Initially I bought a one bedroom flat and over the following years have built a small portfolio of six properties.
Throughout this process I have relied on the advice of Mike Firmin when selecting properties to buy. Once the properties have been acquired I avoided the stress of finding tenants and managing the properties by using Brien Firmin lettings department who carefully select tenants to ensure that they not only pay the rent but look after the properties whilst they live there.
I can honestly say I could not have achieved any of this without the excellent friendly professional service offered by Mike and his team and would recommend them without hesitation.
Thank you, Mike and Karen
With a few years’ experience now as a landlord in the rental market, I can say with absolute confidence that Brien Firmin are second to none in their approach to property lettings and management. Mike Firmin is incredibly knowledgeable, calm and reassuring and I have felt in very safe hands as he steered me through a recent tenancy change. Karen Talbot has also worked tirelessly on my behalf and has been really supportive throughout the process. I can’t speak highly enough of this agency. And to prospective landlords - if you’re going to rent a property in North London – go to Brien Firmin.
Both Lydia and I are very grateful to you for the way in which the property was marketed and the care and attention you gave to it once you had found a suitable buyer. You may rest assured we would not hesitate in recommending you in the future.
Living in Australia meant that I needed an agent that I could trust explicitly to manage my property . Being a long distance landlord is always difficult, but the personal care, patience and attention which I received from Brien Firmin through 5 difficult years of UK recession significantly reduced stress levels and made it possible to hold on to the property despite living on the other side of the world. And I was never without a tenant - and they have all been good.
Brien Firmin have an excellent reputation (you only have to ask around the local area to discover this) and I do not believe you will find another estate agent in London that comes even close in terms of fairness, honesty and professionalism. I recently purchased a property through Brien Firmin and experienced the same very high standards of care.
Landlords and tenants rarely leave this agent - which I think says it all really .
Dear Mike and Brian,
While I am of course very happy that my sale completed today, that happiness is tinged with sadness that our 18-year relationship has now come to an end. I would like to thank you both for the excellent service you have provided throughout this time.
Firstly, Mike - I would like to thank you and your lettings team (past and present), and in particular Karen, for the letting service. It was very difficult for me at the beginning, having to let strangers live in my 'home'. Added to that was the worry of whether or not I had chosen a 'good' letting agent, as stories of 'rogue' letting agents abound.
It is said that there is no such thing as a 'perfect' letting agent, but if that is true, then Brien Firmin comes very close to that perfection. I was always confident that my flat was in safe hands. I am very grateful for the way you managed my letting and I am aware that the property was better maintained under your management than it would have been had I lived in the flat myself. Thank you and all of your team very much.
Now, Brian - Not only did you find a buyer quickly, but you found one who was willing to hold on through all the trials and tribulations that the conveyance entailed. I am aware that you did your utmost to try to speed up the sale and to keep the buyers 'on board' when the successive problems surfaced.
No-one could have envisaged that this 'no chain' sale would take 7 months to complete, and many buyers would have walked away well before the end. I must thank you wholeheartedly for your sterling efforts in keeping this sale going. Thank you also for having looked after the flat in the 7 months it was empty while waiting for a completion of the sale.
So thank you both, and your teams, for everything you have done for me over the past 18 years. I am truly very grateful.
I wish Brien Firmin every success in the future.
Dear Brian & Kim,
Praise All Round
When you arranged our original house sale in 1997 we were very satisfied – so much so that eighteen years later you once again seemed the obvious choice. Nevertheless we initially contacted three local firms to test the competition, but we felt that yours was the best pitch – so once again you got the job.
The sale has been far from straight forward – a long chain, a buyer dropping out, and estate agents asleep on the job.
Jane and I have little doubt that without your willingness to chase all and sundry that this process would have hiccupped along for many more weeks and possibly even fallen apart.
We thank you for your calming influence, your maturity and your foresight – consequently we retained our sanity - and your ability to negotiate with all the other parties involved resulted in a positive outcome for all.
We have absolutely no hesitation in recommending your services.
Very best wishes,
Jane & Peter
Testimonial from Denise and Josh
In 2011, we purchased our flat via Brien Firmin, and Kim showed us around and gave us exceptional service. Little did we know we would find our ideal home (once again) via Brien Firmin, which we have now completed the sale on ( and once again, we had the pleasure of dealing with Kim, and this time, with the addition of Brian too ).
I couldn't recommend Brien Firmin enough. They are a very professional Establishment, with a very low turnover of staff who are professional and knowledgeable. Brian exudes a very calm manner, which is reassuring and exactly what you need to get you through the buying / selling process, which can sometimes be quite stressful. Our experience has been none other than excellent. We would not hesitate to recommend Brien Firmin to those that want a better quality of service. The Company really is a cut above your average Franchised Estate Agency, as you get a more independent and personal service.
Denise and Josh